Sensi Brands Ltd. Product Recall

 

October 7, 2025

Sensi Brands Ltd. has recalled one lot of Winter Mint Chillows 10 x 0.7 g Pouches due to the products containing inaccurate THC values that differ from the label. The pouches contain over 10 mg of THC, and there is significant unit-to-unit variability of THC between pouches.

The elevated and inconsistent levels of THC in each pouch may make it difficult to make informed decisions regarding your cannabis use. This may lead to over-intoxication and temporary adverse health consequences associated with THC overdose.

Product Details: Winter Mint Chillows 10 x 0.7 g Pouches
SKU Number: CNB-12310860          
Affected Lot Number: WMT1625-CHL

To date, Sensi Brands Ltd. has received zero complaints related to pouches containing over 10 mg of THC and a significant unit-to-unit variability, while Health Canada has received two complaints regarding other lots of similar products. In addition, neither Health Canada, Sensi Brands Ltd., nor AGLC have received any adverse reaction reports for the recalled lots.

For more information, please read Health Canada's notification here.

Health Canada would like to remind Canadians to report any health or safety complaints related to this cannabis product or any other cannabis product by using the online complaint form.

What do I do with the stock I currently have?
Retailers who have purchased the affected product should remove the recalled products from store shelves and clearly mark the products as 'Do Not Sell – Recalled Product.' Set the product aside in a safe area of your storage space and contact the Alberta Cannabis Call Centre within the next 60 days to begin the return process. Please visit the return page for all required information before initiating a recall return. AGLC will issue a return shipping authorization or provide handling instructions.

What do I do if a customer brings in any recalled product?
Retailers must accept all recalled products regardless of the product packaging condition, and as long as some of the product remains. Retailers must provide a refund for recalled products whether the customer has a receipt or not. Retailers who have never carried this product are not required to provide refunds and may direct the customer to the location where the product was purchased. Returned product should also be set aside in a safe area of your storage space. The Alberta Cannabis Call Centre should be contacted at 1-855-436-5677 within 60 days to begin the return process. AGLC will issue you a return shipping authorization or provide handling instructions. The wholesale price will be refunded for the recalled product in your vault. MSRP price will follow at the end of the recall for product that will be returned to the store from customers.

 

REMINDER: ALL Licensed Retailers must post the Product Recall: Public Notice document in-store until November 06, 2025 to ensure Alberta customers are aware of this recall. Download and print the Public Notice HERE.

 

For more details, refer to Section 3.7 of your Cannabis Retailer Operations Manual and Section 5.3 of your Retail Cannabis Store Handbook. For further questions, please contact Alberta Cannabis at 1-855-436-5677 or by email at albertacannabis@aglc.ca. We make every effort to respond to emails within 1-2 business days.